FAQ

Frequently Asked Questions

For Buyers

What forms of payment does Encore Consignment Boutique accept?


We accept all major credit cards and PayPal.




Can I return or exchange an item after receiving it?


All sales are final. However, you may be able to consign the item.




Will I be able to track my order?


Yes, you will receive an email with the tracking information for your records once the item is shipped; items are shipped within 3-5 business days.




Do you ship internationally?


Yes, we ship internationally.




Does Encore Consignment Boutique guarantee authenticity on all items?


Yes, all of our items are authenticated prior to being posted on our site.




How long after purchasing an item will my order be shipped?


Items will be shipped within 3-5 business days.




If I sold an item with Encore Encore can I use my credit to purchase another available on your website?


Yes, you can apply your payout amount to an item of equal value or higher, and receive 10% off.





For Consignors

How do I list my item?


Send photos and details of your items through our form under "submit your item" tab. Once we receive your submission, a team member will contact you to discuss a buyout price or discuss the next steps for consigning your items. NOTE: Please take pictures of your items on a white background.




How will I know when my item is sold if I selected to consign?


When your item has sold a team member from our boutique will notify you via email or phone with your payout amount and payout day.




How do I know what to price my item for?


You can price the item at your desired price. You will be given an option to list a price range, so that we can negotiate what we think best fits the condition of the item.




When will I get paid out?


Payouts can take up to 21 business days from the time you receive your receipt. If you accepted the buyout amount please allow 7 to 14 business days to receive your payment.




Will I be refunded for shipping?


Encore Encore Consignment Boutique does not reimburse for shipping. Please add shipping into your selling price.




How does the buy out process work?


Items approved for possible buy out will be inspected within 48 hours of drop off or delivery to our boutique. After the authentication process and inspection, Encore Encore Consignment Boutique will offer the client a buy out price. If the client approves their buy out offer, funds will be available 7-14 business days from the time of approval. Payment options include PayPal or check.